Online Video Counselling

Online video counselling provides a convenient and effective way for you to access my counselling services if you are, for whatever reason, unable to attend a face-to-face appointment.

I use Zoom for online meetings. Zoom is a secure, end-to-end encrypted online platform that is utilised by many organisations and is easy to join and use. Skype and FaceTime are also available if you have a strong preference for either. 


My preference is for video counselling over phone counselling as it maintains a level of human connection that is important in the therapeutic relationship. However, if you prefer not to meet online, I also offer phone counselling as an alternative.

As part of an initiative due to COVID-19, Bupa members may be eligible to claim for counselling via Telehealth. Check with Bupa if your level of cover includes Telehealth services.




  • Fees: Like face-to-face appointments, online and phone appointments go for one hour and are charged at the same hourly rate. Payments are made by Internet transfer at least one day in advance. See FAQs for more details.

  • Time: Please ensure you have enough uninterrupted time for a normal length session (1 hour). Be prepared to allow extra time for setting up and logging into the meeting on time, especially the first time.

  • Space: Choose a space where you feel safe and comfortable and where you can attend the session uninterrupted by people and noise (try not to use your bed, as tempting as that is!). Ensure there is good lighting so we can see each other clearly.

  • Internet/Phone connectivity: You will require reliable and secure Internet connectivity. For phone counselling, please ensure you have good mobile phone reception.

  • Device: You will need device like a laptop, iPad or desktop computer. Try not use your phone for video counselling, as the screen is too small.

  • Sound: Please ensure you have a working in-built microphone and camera on your device. A headset with a microphone should also work fine.

  • Program: Please download and register for the application that is required for the meeting. If you are using Zoom, I will send you a link to the meeting prior to the session. You will need to click on the link to open either your browser or application to attend the meeting.

Laptop & Coffee


Are online and phone counselling sessions confidential?

Absolutely. Just like face-to-face counselling, maintaining client confidentiality and safety is a high priority.

What if I am worried about using technology?

It is understandable to feel this way when trying something for the first time. I will be available to guide you if you get stuck.

Is online counselling effective?

I have been providing online counselling since the start of my practice. While it may limit the use of creative elements in the session (simply because the tools are not as readily available in the room), it is a good alternative to face-to-face counselling -- better to get help than none at all. I do my best to provide a safe space for you. Some people find that it is less intense having the physical separation. Others prefer the comforts of their own private space.


I don't think of all the misery, but the beauty that still remains.

Anne Frank